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 Epson Stylus Pro 4900  
  • Highest quality A2+/17" 8-colour production printer
  • 11-colour UltraChrome HDR inks
  • The perfect Photography, Fine Art and Proofing printer
  • Optional inline SpectroProofer
  • Choice of RIPs from ColorGATE, EFI, and ORIS
  • Extensive range of compatible Inkjet Media
 
 
 
    
 

Discontinued - Replaced by Epson SureColor SC-P5000

Epson Stylus Pro 4900
   17" (A2+)

Achieving 98 percent PANTONE®* coverage, this 17-inch printer offers superb automated colour accuracy with remote proofing capabilities

Enhanced Warranty

1, 2, & 3 year Service

Activating the Service

The Service becomes active and Epson will become obliged to provide services to you only when this Service Option Pack is registered with Epson. Before activating the pack and accepting Epson’s offer to provide services you should read these Terms and Conditions so that you are clear about the service to be provided, the scope of Epson’s liabilities to you, and your responsibilities.

  • Epson will not accept registration without a valid Authorisation Number. The Authorisation Number is printed on the sheet “Activating This Pack” included in this pack.

  • The product must be in working condition. We will not provide services if the product was faulty at the time of registration.

  • If any of the above conditions are not met or if for any other reason you wish to return this Service Option Pack, you should return it to the supplier from whom it was purchased and request a refund. Please contact Epson if you experience any difficulty.


Duration of the Service

  • 1 year Enhanced Warranty Service provides cover for 1 year from the date the service is purchased

  • 2 year Enhanced Warranty Service provides cover for 2 years from the date the service is purchased

  • 3 year Enhanced Warranty Service provides cover for 3 years from the date the service is purchased


Product Repairs

Product repairs under this service are obtained by contacting Epson. We will arrange for an engineer to visit your specified address within 8 working hours of the call being registered with us. A repair should normally be possible within 1 hour of the engineer’s arrival. If a repair is not possible on the first visit, the engineer will discuss how best to resolve the issue on a case by case basis. If we cannot economically repair the product, or cannot repair the product within 16 working hours of the call being registered, we will replace it with an equivalent product within 16 working hours of the call being registered.

These times are targets to which Epson works. They are not firm guarantees and Epson does not accept any liability for any costs or expenses you might incur, or losses you might suffer if these target times are not met.

Repairs will ensure that your product or its replacement provides satisfactory performance consistent with its age and usage. Replacement products may be refurbished units. The unexpired term of the Enhanced Warranty service will be transferred to the replacement product.


Service Kits

Some products include some components that have a pre-defined life which is measured based on the workload of the product. 1 year and 2 year Enhanced Warranty service includes the supply and installation of 1 Service Kit during the Enhanced Warranty period. 3 year Enhanced Warranty service includes the supply and installation of 2 Service Kits during the Enhanced Warranty period. The supply and installation of Service Kits is obtained by contacting Epson. For details of the components included in Service Kits for each model, visit www.Epson.co.uk/services or contact Epson.


Service Checks

The aim of a Service Check is to ensure the product continues to operate correctly and thus avoid part failures. Service Checks may be carried out either during a repair or Service Kit change, or once a year at your request if no other visit is required. Should a fault be found, repairs will be carried out under the Product Repair terms. 1 year Enhanced Warranty services include 1 Service Check, 2 year Enhanced Warranty services include 2 Service Checks and 3 year Enhanced Warranty services include 3 Service Checks.


Limits to the Service

The product must be within mainland UK or the Republic of Ireland, islands having a direct road connection to them or the Isle of Wight.

Repair or replacement will not be provided if, in Epson’s view, the failure or problem has occurred because of;

  • wear and tear

  • modification to the product, unauthorised or inexpert repair, unauthorised or inexpert attempted repair

  • misuse, including any use outside the product’s specification, excessive or inappropriate use, or use in an adverse or abnormal environment

  • non-Epson hardware used with the product, application software used with the product, or the use of options, parts or consumables which are not Epson branded

Where damage or blockage occurs to or in the print mechanism and non-Epson consumables have been used, the failure will be deemed to have occurred because of that use unless the contrary can be proved.

This agreement does not cover;

  • replacing parts which normally require replacing during the life of the product (eg. ink cartridges, lamps etc.) except parts specifically included in the Service Kits section of these terms and conditions

  • routine maintenance, cleaning and replacing consumables as described in the product’s user manual

  • setting up the product on site or product support

  • calibration of other products which may be connected to or used with the product or with the replacement product

Epson does not accept responsibility for ensuring any particular performance when the product is used in combination with other equipment or software.

Faults that are not covered

Epson will endeavour to ensure over the telephone that the product and the fault reported are covered by your agreement. However, if the engineer / Epson Service Centre / Epson Express Centre is asked to repair equipment other than the covered products (or one from which the serial number has been removed or tampered with) or if the fault is one excluded from cover, Epson will charge you for the costs incurred. If these costs are not paid within 28 days, cover will be terminated. If you wish the engineer / Service Centre / Epson Express Centre to proceed with a repair which is not covered you must agree terms and authorise payment at that time.

What this agreement covers

This agreement is an agreement for the supply by Epson of specified services if the Epson product covered under this agreement fails to operate or operates outside its specification. It covers equipment bearing the serial number registered with Epson when the service was activated or equipment which Epson has provided to replace it under the terms of this service. It is not a policy of insurance. Nor is it a warranty, guarantee or other promise that your Epson product will not fail or that it meets any particular quality standard. It does not extend the rights you obtained in this respect at the time you bought the product. By this agreement, Epson accepts no additional liability in respect of defects in the product beyond a liability to provide services as described. This agreement does not affect any existing legal rights you have against the person who supplied your Epson product or against Epson. It is additional to them.

Liability that Epson accepts

If the product or any other item owned by you is damaged as a direct result of Epson providing the service in a negligent way, Epson accepts liability for the damage caused to those items. If the product itself is damaged as a direct result of Epson providing the service in a negligent way, Epson will repair or replace the product; if other property is damaged as a direct result Epson will pay up to a maximum of £500,000. If as a result of negligence by Epson (or by its employees or contractors) Epson causes any personal injury or death, Epson accepts liability for this. Epson does not accept liability beyond this. In particular it does not accept any liability for breach of contract or otherwise for any consequential loss or damage, loss of use of the product or other items or loss of sales, profits or opportunity you may suffer. If you think a failure by Epson to provide the service may cause you losses of this kind and it is important to you to protect against them, you should either take out appropriate insurance or contact Epson to discuss individually negotiated terms at a premium price. The terms of the agreement between you and Epson are fully set out in this document. There are no other terms, conditions or warranties which apply to the agreement or which are implied into it (except any terms implied by statute which cannot be excluded). The service to be provided is as described in this document and you should not rely on any representation made to you which suggests otherwise.

Your Responsibilities

Before the engineer begins any work, you must ensure that you have backed up any records, information, files, operating software, data, or anything else on your system that could be affected if things go wrong to ensure that if anything is deleted from or corrupted within your system as a direct or indirect result of Epson providing the service, you have copies to replace them. Epson only undertakes work under this agreement on this basis. If something on your system is affected as a direct result of Epson providing the service, Epson will attempt to restore this information to your system. Alternatively, you may restore this information yourself for which Epson will compensate you at a reasonable rate. Epson does not accept any other responsibility or liability for anything damaged, corrupted or lost from your system that has not been backed up correctly.

Definitions

Epson”, “we” and “us” is Epson (UK) Ltd of Campus 100, Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 7TJ. or a contractor appointed by us. “the service” is Enhanced Warranty. “working hour” means any hour in the working day. “working day” means the hours between 9.00am and 5.00pm, Monday to Friday, excluding any national bank or public holidays in the UK or the Republic of Ireland and any days falling between Christmas and New Year. “your specified address” is the address given by you as the location of the product covered by the service.

The specification for Epson products is that defined by the manufacturer of the product.

Installation and/or Training Service
Terms & Conditions

Activating the Service

The Service becomes active and Epson will become obliged to provide services to you only when this Service Option Pack is registered with Epson. Before activating the pack and accepting Epson’s offer to provide services you should read these Terms and Conditions so that you are clear about the services to be provided, the scope of Epson’s liabilities to you, and your responsibilities.

  • Epson will not accept registration without a valid Authorisation Number. The Authorisation Number is printed on the sheet “Activating This Pack” included in this pack.

  • Epson reserves the right to not provide these services for products which are discontinued at the time of registration.

If any of the above conditions are not met or if for any other reason you wish to return this Service Option Pack, you should return it to the supplier from whom it was purchased and request a refund. Please contact Epson if you experience any difficulty.

After registration, we will send you a Pre-Installation/Training form by email, fax or post which you must complete and return. This will provide us with the information we required to provide a successful service to you.

After we receive your completed form we will contact you, usually on the next working day, to arrange an installation/training appointment. The earliest available appointment time should not normally be more than 5 working days from the date we received your completed form.

 

Cancelling or Postponing an Appointment

You may cancel or postpone an appointment without incurring additional charges provided that you do so 8 working hours or more before the appointment. Otherwise an additional fee of 30% of the recommended retail price of this service will be payable before another appointment can be made.

 

Additional Charges

If we cannot provide the service due to incorrect information given by you, Epson will charge you for the costs incurred. These costs will be payable before another appointment can be made.

What does this Service Offer ?

If you have purchased a Service Option Pack that provides an Installation service only, we will:

  • Unpack the product

  • Unpack and install consumables and hardware accessories supplied as part of the product

  • Unpack and install Epson branded hardware options purchased with the product

  • Power on and check that the product is ready for use

  • Connect the product to one stand-alone computer or one network, install the driver software on one stand-alone computer or one server and one networked computer and check that connection and driver installation has been successful. You must provide appropriate connection cables unless they are provided with the product. You must make sure that configuration of the computer will not be prevented by faults with the computer, non availability of passwords, network administration rights or network administration staff.

  • Remove packaging for disposal if you have asked us to do so

If you have purchased a Services Pack that provides a Training service only, we will provide a training session covering the following topics which can be attended by one or two people from your organisation:

  • Use of control panel buttons and switches

  • Changing default configuration settings

  • When and how to replace consumables

  • Loading paper

  • Clearing paper jams

  • User maintainable items

  • Connecting the product and installing the driver software. During this section, we will connect the product to one stand-alone computer or one network, install the driver software on one stand-alone computer or one server and one networked computer and check that connection and driver installation has been is successful. You must provide appropriate connection cables unless they are provided with the product. You must make sure that configuration of the computer will not be prevented by faults with the computer, non availability of passwords, network administration rights or network administration staff.

  • Using the driver software settings, options and features

  • Where to get further information and problem solving: user manuals, online guides, driver help, Epson online support and telephone support

  • Advice on how the product can be used for the purpose for which you purchased it (up to 20 minutes duration)

If you have purchased a Services Pack that provides an Installation and Training service, you are entitled to all of the above. The product will be connected and the driver software installed as part of the training session not the installation service.

Limits to the Service

The product must be within mainland UK or the Republic of Ireland, islands having a direct road connection to them or the Isle of Wight.

Epson does not accept responsibility for ensuring any particular performance when the product is used in combination with other equipment or software.

Liability that Epson accepts

If the product or any other item owned by you is damaged as a direct result of Epson providing the service in a negligent way, Epson accepts liability for the damage caused to those items. If the product itself is damaged as a direct result of Epson providing the service in a negligent way, Epson will repair or replace the product; if other property is damaged as a direct result Epson will pay up to a maximum of £500,000. If as a result of negligence by Epson (or by its employees or contractors) Epson causes any personal injury or death, Epson accepts liability for this. Epson does not accept liability beyond this. In particular it does not accept any liability for breach of contract or otherwise for any consequential loss or damage, loss of use of the product or other items or loss of sales, profits or opportunity you may suffer. If you think a failure by Epson to provide the service may cause you losses of this kind and it is important to you to protect against them, you should either take out appropriate insurance or contact Epson to discuss individually negotiated terms at a premium price. The terms of the agreement between you and Epson are fully set out in this document. There are no other terms, conditions or warranties which apply to the agreement or which are implied into it (except any terms implied by statute which cannot be excluded). The service to be provided is as described in this document and you should not rely on any representation made to you which suggests otherwise.

 

Your Responsibilities

Before the engineer begins any work, you must ensure that you have backed up any records, information, files, operating software, data, or anything else on your system that could be affected if things go wrong to ensure that if anything is deleted from or corrupted within your system as a direct or indirect result of Epson providing the service, you have copies to replace them. Epson only undertakes work under this agreement on this basis. If something on your system is affected as a direct result of Epson providing the service, Epson will attempt to restore this information to your system. Alternatively, you may restore this information yourself for which Epson will compensate you at a reasonable rate. Epson does not accept any other responsibility or liability for anything damaged, corrupted or lost from your system that has not been backed up correctly.

 

Definitions

Epson”, “we” and “us” is Epson (UK) Ltd of Campus 100, Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 7TJ. or a contractor appointed by us. “the service” is Installation, Training or both depending on the service you have opted to accept. “working hour” means any hour in the working day. “working day” means the hours between 9.00am and 5.00pm, Monday to Friday, excluding any national bank or public holidays in the UK or the Republic of Ireland and any days falling between Christmas and New Year. “your specified address” is the address given by you as the location of the product covered by the service.

The specification for Epson products is that defined by the manufacturer of the product.



 

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